TERMS AND CONDITIONS
Terms and Conditions
These terms and conditions of sale govern the use of the website of REYNTJE DE VOS with company number 0790.957.497 and registered office at Geneverpiete 12, 8460 Oudenburg (hereinafter referred to as 'the seller'). REYNTJE DE VOS has VAT number BE 0790.957.497 and IBAN BE27 3632 2593 5773. The terms and conditions of sale also apply whenever a reservation or order is placed via the webshop of Reyntje de vos via www.reyntjedevos.be
The Reyntje de vos webshop was created on behalf of and is managed by the seller. Users may view and print the information on the site free of charge for personal use, but not for commercial purposes. Anyone who places an order on the website (hereinafter referred to as 'the customer') confirms by placing the order that he is a natural person and is also legally competent.
Incapacitated persons must be represented by their legal representative, who is also bound by these terms and conditions of sale and must complete the order form themselves or must give the incapacitated person explicit permission to do so. The provisions of the following art. 'protection of privacy' with regard to the processing of personal data apply in full.
Placing the order implies a payment obligation. Placing an order on the website constitutes express acceptance of these general terms and conditions of sale, which are both published on the website and sent with the order confirmation. To place an order, acceptance of the general terms and conditions is necessary. Anyone who orders declares to know and accept the general terms and conditions of the seller. The general terms and conditions are always available and can be consulted via the website. The general terms and conditions that were included on the website and order confirmation at that time apply to each order, to the exclusion of any older or newer provisions. If one of these terms and conditions should be invalid for whatever reason, the other terms and conditions will remain fully applicable.
What is not expressly stipulated in these terms and conditions of sale is governed by the provisions of Belgian law. The working language of the concluded agreements is Dutch.
Orders via the website are deemed to be placed for non-professional purposes. These general terms and conditions of sale only apply to consumers within the meaning of Book VI of the Code of Economic Law, as inserted by the Act of 21 December 2013 inserting Book VI "Market practices and consumer protection" into the Code of Economic Law and inserting the definitions proper to Book VI, and of the law enforcement provisions proper to Book VI, in Books I and XV of the Code of Economic Law, (BS 30 December 2013; err., BS 20 January 2014, err., BS 18 March 2014, err ., BS 24 March 2014). Traders who want to place an order for professional purposes should, if necessary, inquire with customer service.
The seller undertakes to process the orders placed on the site as long as stocks last and within the restrictions set out in these terms and conditions. The online order can only be processed if the customer has clearly identified himself in accordance with Art. 'signature and proof'.
The seller reserves the right to refuse orders in case of serious suspicion of abuse of law or bad faith, serious suspicion of unacceptable commercial purposes for the seller or in case of exhaustion of the stock of a certain item.
An order is only final after acceptance of these general terms and conditions of sale, the prices and the description of the offer.
The prices are those stated on the website at the time of the order. All prices quoted include 21% VAT, with the exception of intra-Community shipments to holders of a VAT number, where a VAT rate of 0% applies. The customer is responsible for the correctness of the VAT number provided.
After the system has accepted said payment, the seller confirms the order by e-mail.
Delivery is currently only possible in the following countries: Belgium, Netherlands, Luxembourg, France, Germany, United Kingdom, Cyprus, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Monaco, Austria, Poland, Portugal, Romania, San Marino, Slovenia, Slovakia, Spain, Czech Republic, Vatican City, Sweden and Switzerland.
The delivery of the ordered item takes place in Belgium either at the address specified by the customer, by collection at a postal point or post office, by collection at a parcel machine of Bpack 24/7. Delivery in other countries is made either to the address specified by the customer or to the chosen post office or postal point. The chosen delivery option influences the delivery time.
The seller assumes the shipping costs if the order is less than €75 in Belgium. Higher under art. 'payment' becomes an overview of the shipping costs to other countries.
If the customer opts for delivery to an address, post office, postal point or parcel machine of Bpack 24/7, an e-mail will be sent when the delivery is handed over to Bpost. Via the link with tracking number stated therein, the customer can follow up the shipment via the e-tracker of Bpost. The customer who opts for delivery to a post office, post point or parcel machine will receive an e-mail or text message as soon as the shipment has arrived at the chosen collection point.
The delivery period only starts after receipt of payment, even if payment is made by bank transfer. We strive for the shortest possible delivery time. The delivery time is a minimum of 3 working days and a maximum of 30 days after receipt of payment for delivery in Belgium, and a minimum of 3 working days and a maximum of 30 days in other countries. The seller is not liable for delays or failure to deliver due to the carrier.
In accordance with articles VI 47-52 of the Code of Economic Law, the consumer has a period of 30 days to withdraw from the contract free of charge without giving reasons.
The customer can return the item by post within 30 calendar days. The item must then be packed in a closed box and sent together with the return form to the following return address: REYNTJE DE VOS, Geneverpiete 12, 8460 Oudenburg. We recommend reusing the original shipping box for this. In the event of damage to the goods, the customer is responsible for the reduction in value.
For each return, the customer is responsible for all costs. The customer also bears the costs for returns from abroad.
In any case, returns are only accepted if the item is undamaged, undamaged and unworn and is in a closed package.
In addition to any shipping costs, no costs or compensation are associated with returns.
After handling the return, the customer will be refunded by the seller in the same way as the customer made the payment. If desired, the customer can also opt for a voucher. This allows a new order to be placed subject to what is stipulated under art. 'payment'.
You can download the return form here: …
Any problem or defect with regard to the delivery of an article, damage or qualitative shortcoming must be reported in writing within seven days by registered letter to the address Reyntje de vos, Geneverpiete 12, 8460 Oudenburg, via a message on the contact page of the webshop, an email to reyntje.devos@telenet.be. The customer can expect an answer within 48 hours.
In case of identified problems other than normal wear and tear resulting from normal use, the customer must report this to the online customer service within 2 months of receipt. A solution is then sought together. If the delivery has to be returned to the seller, this will be done in the manner stated under art. 'return'. The costs of shipping from Belgium and the Netherlands are borne by the seller. For shipping from other countries, the customer is responsible for the costs.
The seller offers the guarantees provided for by law.
The seller is not liable for force majeure, accident, misuse or incorrect handling of an item by the customer.
An article with an accepted defect will be replaced or repaired free of charge. If the costs of repair are disproportionate, the seller reserves the right to replace the item or exchange it for a similar item.
The customer accepts electronic evidence.
The customer is solely responsible for the correctness of all data that he or she provides.
With a first online order or reservation, the customer must follow the registration procedure. After this, the customer only needs to log in again to place a new order or reservation.
The final confirmation of the order by the customer constitutes acceptance of the order at the stated price. The client's ratification constitutes signature and express acceptance of all transactions via the website.
By placing an order, the customer declares to have taken note of the Seller's Privacy Policy. The Seller's Privacy Policy contains the necessary information about how and for what purpose personal data is processed and which cookies are used.
With this Privacy Policy, the seller complies with the “Law of December 8, 1992 on the protection of privacy with regard to the processing of personal data”, as amended by the Law of December 11, 1998 as well as the anti-spam provisions of Book XII of the Economic Code Law on the “law of the electronic economy”. Through the current Privacy Policy, the seller also complies with European Regulation 2016/679 of 27 April 2016 on the protection of personal data.
To exercise the right to access, modify or delete personal data, the customer can contact customer service, following the procedure described in the Seller's Privacy Policy. The customer can change his data himself via his account profile.
All parts of the seller's site, including the technology used thereon, are the exclusive property of the seller and are protected by copyright.
The seller's website is intended to provide general information to the customer about the seller's products and activities. The seller only has an obligation of best efforts with regard to access, the ordering process, the delivery or the other services.
The seller has the right to suspend or discontinue all or part of the site at any time for maintenance, updating or any other reason, even without prior warning.
The seller cannot be held liable for any nuisance or damage caused by the use of the internet, by any breakdown of the system, the intrusion of outsiders or a virus, nor for any information placed or processed by third parties or by any fact that can be regarded as force majeure.
This agreement is subject to the provisions of Belgian law. In the event of a dispute, only the seats of the district of Ostend and, if applicable, the Court of Appeal in Ghent are competent. In the event of a dispute, the customer can contact the disputes committee via the ODR platform.
Payments
Regardless of which payment method you choose, we can only deliver your package once we have received payment.
- Payment by debit card: Bancontact or Maestro
You can choose to make your payment with your Bancontact card (card reader required) or via the Bancontact app.
- Payment by credit card: Visa or MasterCard
This payment method also asks for the card's verification code. This check checks whether your card is not being used by an unauthorized person. If you choose to pay by credit card, the amount will be debited from your card immediately after your confirmation of payment.
- Payment directly via Belfius online, ING online or KBC online
- Payment by bank transfer
After your order you will receive an e-mail with an order confirmation and all payment instructions. When paying by bank transfer, we do not receive your payment immediately and the delivery period therefore takes longer. You have 10 days to pay for your order. If you do not pay within 10 days, your order will be automatically cancelled. Please note that it can take an average of 4 banking days before we have actually received your payment.
Shipping Policy
The delivery time depends on various factors, such as our available stock, the chosen delivery and payment method.
For national and international shipments, we work with Bpost as a shipping partner.
If you wish a delivery outside Belgium, you pay € .. shipping costs.
Contact details
Reyntje de Vos
Address: Geneverpiete 12, B-8460 Oudenburg
Email: reyntjedevos@telenet.be
Company number: 0790.957.497
Bank account number: BE27 3632 2593 5773
Legal notice
All parts of the seller's site, including the technology used thereon, are the exclusive property of the seller and are protected by copyright. Users who have their own website and who want to set up an automatic link between their own site and the seller's home page, even for purely personal use, must ask the seller's express permission to do so.
The seller's website is intended to provide general information to the customer about the seller's products and activities. The seller only has an obligation of best efforts with regard to access, the ordering process, the delivery or the other services.
The seller has the right to suspend or discontinue all or part of the site at any time for maintenance, updating or any other reason, even without prior warning.
The seller cannot be held liable for any nuisance or damage caused by the use of the internet, by any breakdown of the system, the intrusion of outsiders or a virus, nor for any information placed or processed by third parties or by any fact that can be regarded as force majeure.