Cooling off period/Return

It may happen that you want to return an order. Perhaps because you do not like the product or maybe there is another reason why you would not want the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason.

After cancellation you have another 14 days to return your product. You will then be credited with the full order amount excluding shipping costs when returning the entire order. If you return part of your order, only this part will be refunded and no shipping costs. The costs for returning from your home to the webshop are for your own account. It is best to consult the exact rates on the website of your carrier. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in its original condition and packaging. To exercise this right, please contact us at We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order.

If the product is damaged or the packaging is more damaged than necessary to try the product, we can pass on this depreciation of the product to you. So treat the product with care and make sure that it is well packaged when you return it.

I want to exchange one or more items

We do not provide an exchange service. All returned items will be refunded upon receipt and verification. If you want a different item, we invite you to reorder the item (or items) directly on our webshop so that you receive them as soon as possible. It sometimes takes a while before we receive return packages, we thank you in advance for your understanding.

Processing and refunding a return

The processing of a return takes approximately 3 to 5 working days after receipt. As soon as it has been processed and checked, the amount will be refunded to the account with which the payment was made as soon as possible, up to a maximum of 14 days after receipt of the return.

If you return the entire order , it will also be fully refunded.

If you return part of your order , only this part will be refunded and no shipping costs.

If your package is returned to us because you did not pick it up on time at a collection point (available for collection 7 days with different prior notifications), we offer you 2 choices:

  1. We will resend the package, but will have to charge new shipping costs. (Choice of home address or collection point, rates per country and options can be found under shipping) The new shipment will be made after receipt of payment.
  2. Your order will be refunded and the shipping costs incurred will be deducted.

Our customers receive multiple notifications that their package is on its way for delivery and/or has been delivered to a collection point and the package is available for collection there for 7 days. They are therefore sufficiently informed and are responsible for collecting the package on time. If this does not happen, return costs will also be incurred in addition to shipping costs. Think about our green footprint and pick up your package on time.

If you refuse your shipment upon presentation , the package will be returned to us. The items will be refunded, the shipping costs incurred will not.

Return address

Reyntje de fox

Geneverpiete 12

8460 Oudenburg